Refund policy

Crafting By Cara – Return & Refund Policy

Effective Date: June 7, 2026

At Crafting By Cara, we take pride in creating high-quality handmade and custom products. Because many of our items are personalized, our return and refund policy is as follows:

Custom & Personalized Items

All custom, personalized, made-to-order, memorial, photo, and specialty items are final sale and are not eligible for returns, refunds, or exchanges.

This includes, but is not limited to:

  • Custom Tumblers
  • Memorial Buttons
  • Memorial Fans
  • Custom Shirts
  • Party Favors
  • Personalized Gifts
  • Custom Sublimation Products
  • Custom Digital Designs

Non-Custom Items

Non-personalized items may be eligible for a return within 7 days of delivery if:

  • The item is unused and in its original condition.
  • The item is returned in its original packaging.
  • Proof of purchase is provided.

Customers are responsible for return shipping costs unless the return is due to an error made by Crafting By Cara.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the item
  • Photos of the packaging

After review, we may offer:

  • A replacement
  • Store credit
  • A refund, at our discretion

Order Cancellations

  • Orders may be canceled within 24 hours of purchase if production has not started.
  • Once production has begun, custom orders cannot be canceled.
  • Approved cancellations may be subject to a design or processing fee.

Digital Products

Due to the nature of digital downloads, all digital product sales are final. No refunds, returns, or exchanges will be provided once a file has been delivered or downloaded.

Shipping Delays

Crafting By Cara is not responsible for delays caused by:

  • USPS, UPS, FedEx, or other carriers
  • Weather conditions
  • Holidays
  • Incorrect shipping information provided by the customer

Contact Us

For questions regarding returns, refunds, or exchanges, please contact:

Crafting By Cara
Email: craftingbycara@gmail.com
Facebook: Crafting By Cara
Instagram: craftingbycara

By placing an order with Crafting By Cara, you acknowledge that you have read and agree to this Return & Refund Policy.

Thank you for supporting our small business! 💜✨